英文客服是服务跨境电商行业或者外贸行业的客服人员，英文客服的需要解决的问题一般与普通客服有所不同，有时会遇到很多的售后问题，有的客服英语不是很熟练，遇到售后问题需要联系国外客户会比较吃力，这里汇总了常用的实用英语模板，希望能够对大家有所帮助。 一、账号登录出现问题 Hi there, My account is 2XXXXX3@qq.com(账号邮箱), but I can't log on with my password. Would you please help check my account and confirm my registration status. Thanks. 二、催促网站发货 Hi there, My order number is 123456(订单号), which was placed on 05/22/2016(订单日期). I kindly request if you could accelerate the processing and the picking so that the order will be delivered ASAP. Thanks. 三、要求发货合箱 Hi there， My order number is123456(订单号), which was placed on 05/22/2016(订单日期). I'm writing to check if you will ship all things that I ordered in a single package. Please do not separate them into several packages. Thank you. 四、申请退货 Hi there， My order number is 123456(订单号), which was placed on 05/22/2016(订单日期). I don't like it since color is different from what I have expected(退货理由). Can you offer me free shipping label to return it? Thanks. 五、追问快递号 Hi there， My order number is 123456(订单号), which was placed on 05/22/2016(订单日期). May I have the tracking number of it? Thanks. 六、要求退回价格差 Hi there, My order number is 123456(订单号). XXX was $20(下单时的价格) and it is $15(现在的价格) now so I strongly request price match, which is $5(差价). Please refund the difference to my original credit card. Thanks. 七、追问砍单原因 Hi there， My order number is 123456(订单号), which was placed on 05/22/2016(订单日期). However, you cancelled it without notifying me. May I know the reason? 八、修改送件地址 Hi there， My order number is 123456(订单号), which was placed on 05/22/2016(订单日期). I wanna request to change shipping address, which is XXX(新地址). Thanks. 以上就是小编为大家汇总的英文客服常用语，希望小编的文章能够帮助大家，想了解更多关于英文客服的内容，请关注小编。
2022-11-21
